No. We do not have a minimum order quantity. This means that you can easily buy a single individual product, regardless of the price.

We are constantly expanding our range, so it is possible that not all products are listed. It is also possible to order unavailable products. If you have not found the desired product in our range, please contact us via the contact form and we will prepare an individual offer for you.

If you are based outside Germany, you are welcome to order without VAT. However, only if the company is located within the EU. For orders outside the EU, VAT is generally not applicable. To do this, you must enter your VAT identification number (VAT ID) in the order process and the invoice will be issued without VAT.

As we deliver our products worldwide, it is of course also possible to order the products outside the EU. 

If you have any further questions regarding shipping, you can contact us at any time using the contact form.

Yes, discounts are available for schools & educational institutions, as well as for business customers. If you belong to one of the groups, simply enter your company or educational institution under “Company” during registration. If you missed this step during registration, simply contact us via the contact form and we will activate you for your customer group as quickly as possible. If you have any questions or queries, you can also contact us at any time.

Yes, the discount depends on the product type and the order quantity. If you have any questions, simply contact us and we will prepare a quote for you.

To let us know that you belong to this customer group, simply enter your educational institution under “Company” during registration. If you missed this step during registration, simply contact us via the contact form and we will activate you for this customer group. 

Yes, the discount depends on the product type and the order quantity. We also offer our business customers price scales. If you have any questions, simply contact us and we will prepare a quote for you.

To let us know that you belong to this customer group, simply enter the company name under “Company” during registration. If you missed this step during registration, simply contact us via the contact form and we will activate you for this customer group.

You can find an overview of all payment methods on our payment options page.

We offer purchase on account to our business customers. But private customers can also use PayPalPlus to pay by invoice. Simply take a look at our payment options.

The standard payment term is 30 days.

If you have any questions, please feel free to contact us using the contact form.

Small items are delivered by Deutsche Post. Orders that can be sent by parcel post are delivered by DHL and DPD. 

If you have any questions or queries, you can also contact us at any time using the contact form.

The shipping costs are calculated in the shopping cart during the checkout process.

If you have any further questions regarding shipping, you can contact us at any time using the contact form.

We only offer express shipments on request, as the shipping costs can be very high. Please contact us before placing your order if you require express delivery.

Yes, this is possible. Shipping to German islands is carried out by DHL at no extra charge. 

Yes, this is possible. Simply make an appointment with us, either by phone or via the contact form.

Vouchers are redeemed by entering the corresponding code. The “Redeem code” input field can be found in the shopping cart at the bottom of the page.

A direct exchange is not possible. An exchange for another item is only possible by returning and refunding the original item and then reordering the other item.

Please contact customer service via the contact form so that they can clarify whether a return is necessary and how this will be processed.